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Huawei eSpace SoftConsole

Improve your company’s image with customer-focused agent services. Huawei’s eSpace SoftConsole, an IP-based Computer and Telephony Integration (CTI) softphone platform, enables you to build a service portal that provides vital agent services.

The eSpace SoftConsole operates on a PC. It’s easy to use, and gives agents the tools they need to provide outstanding customer services.

espace softconsole for agents

Product Hightlights

      • Automatic call distribution manages incoming calls — sends them to specific terminals or agents
      • Call queuing, transfer, and night service provides fast, accurate, 24/7 services
      • Corporate directory: User status and fuzzy queries help agents identify customers and find the correct words even when reception is poor

Product Specification


eSpace SoftConsole

Maximum Number of SoftConsole Groups per Console System


Maximum Number of Agents per Console System


Maximum Number of Call Records per Console System


Maximum Number of Activated Calls per Console System


Maximum Number of Calls on Hold per Console System


Maximum Number of Concurrently Transferred Calls per Console System


Maximum Number of Agents to have their Status Displayed per Console System


Maximum Number of Queues per Console System