Improve your company’s image with customer-focused agent
services. Huawei’s eSpace SoftConsole, an IP-based Computer and
Telephony Integration (CTI) softphone platform, enables you to build
a service portal that provides vital agent services.
The eSpace SoftConsole operates on a PC. It’s easy to use, and gives
agents the tools they need to provide outstanding customer services.
Specifications |
eSpace SoftConsole |
Maximum Number of SoftConsole Groups per Console System |
256 |
Maximum Number of Agents per Console System |
1,024 |
Maximum Number of Call Records per Console System |
10,000 |
Maximum Number of Activated Calls per Console System |
1 |
Maximum Number of Calls on Hold per Console System |
6 |
Maximum Number of Concurrently Transferred Calls per Console System |
5 |
Maximum Number of Agents to have their Status Displayed per Console System |
32 |
Maximum Number of Queues per Console System |
32 |