Huawei eSpace SoftConsole

Improve your company’s image with customer-focused agent services. Huawei’s eSpace SoftConsole, an IP-based Computer and Telephony Integration (CTI) softphone platform, enables you to build a service portal that provides vital agent services.

The eSpace SoftConsole operates on a PC. It’s easy to use, and gives agents the tools they need to provide outstanding customer services.

espace softconsole for agents

Product Hightlights

Product Specification

Specifications

eSpace SoftConsole

Maximum Number of SoftConsole Groups per Console System

256

Maximum Number of Agents per Console System

1,024

Maximum Number of Call Records per Console System

10,000

Maximum Number of Activated Calls per Console System

1

Maximum Number of Calls on Hold per Console System

6

Maximum Number of Concurrently Transferred Calls per Console System

5

Maximum Number of Agents to have their Status Displayed per Console System

32

Maximum Number of Queues per Console System

32

 

eSpace SoftConsole

mprove your company’s image with customer-focused agent services. Huawei’s eSpace SoftConsole, an IP-based Computer and Telephony Integration (CTI) softphone platform, enables you to build a service portal that provides vital agent services.

The eSpace SoftConsole operates on a PC. It’s easy to use, and gives agents the tools they need to provide outstanding customer services.